In the healthcare field, few things are as vital as preserving our sight. Yet, some find themselves grappling with the challenges posed by various eye conditions. Finding a reliable, best-in-class eye care center staffed with genuinely compassionate professionals is essential for these individuals.
At Vistar Eye Center, we see every interaction with our patients as a chance to make a life-changing impact on their lives. We warmly invite individuals who share our passion for patient care to join our team as a Medical Office Front Desk Associate (Patient Service Specialist).
The Role of a Medical Office Front Desk Associate
As a Patient Service Specialist, you will be part of our mission to provide comprehensive eye care to preserve, restore, and enhance the quality of life of our patients.
As the first point of contact, you’ll play a crucial role in creating an inviting and warm environment where our patients feel genuinely cared for from the moment they walk through our doors. You’ll be able to provide efficient organization to ensure smooth operation of patient scheduling, appointment check-in and check-out, and insurance verification.
Responsibilities of a Medical Office Front Desk Associate
At Vistar Eye Center, we take great pride in providing life-changing outcomes to patients of all ages and walks of life. And you’ll have the opportunity to be part of that as a Patient Service Specialist.
Eyesight is an essential sense that we often take for granted until we experience issues and require the expertise of an eye care specialist. When our patients walk through our doors, the Patient Service Specialist will have the pleasure of making them feel comfortable, heard, and understood.
One of the primary responsibilities of this position is managing appointments efficiently. You’ll help to ensure the eye doctor’s time is optimally utilized while minimizing patient wait times. In addition, the Patient Service Specialist role will involve the management of patient records and information while focusing on maintaining the security and confidentiality of all patient data.
As a valued team member, you will be a resource for patients seeking information about various aspects of their care. You’ll handle inquiries about appointments, medical services, and general office policies. By fostering a culture of compassionate communication, you’ll act as a central point of communication between patients and medical staff, relaying messages, scheduling follow-up appointments, and ensuring that medical practitioners are informed about any urgent patient needs.
Beyond patient-related tasks, you’ll often provide essential administrative support to the medical office and assist with various tasks to keep the practice running optimally.
Qualifications of a Medical Office Front Desk Associate
For this position, we seek individuals who have graduated from high school or have an equivalent diploma. Communication, attention to detail, the ability to work well with others, and organizational skills are essential attributes we look for as they contribute to delivering best-in-class patient care.
As part of our commitment to excellence, our entry-level new hires undergo a 90-day comprehensive training program that equips them with the necessary skills and knowledge. Throughout the training, you will gain expertise in various areas, including understanding billing and insurance codes, knowledge of eye terminology and anatomy, proficiency in electronic medical records (EMR), and ensuring strict compliance with healthcare regulations to safeguard patient privacy.
If any of the following skills apply to you, we welcome you to review the job description below and consider joining the Vistar Eye Center family:
- A genuine dedication to providing excellent care for patients and enhancing their quality of life
- The capacity to establish a warm, inviting, and organized environment
- Sharp problem-solving abilities while also being a collaborative team member
- Strive to improve both your surroundings and the well-being of those around you
- Outstanding organizational skills for managing patient records and ensuring smooth workflows
- Capable of working efficiently in a fast-paced setting while maintaining a composed and compassionate approach
Why Choose a Career with Vistar Eye Center?
At the heart of Vistar Eye Center, we depend on the remarkable connections formed between patients and our dedicated professionals. It’s an honor to witness the impact of compassionate care, where expertise meets empathy to address the diverse needs of those seeking to gain visual clarity and enhance their quality of life.
Vistar Eye Center promotes the growth and success of our team members by providing the tools and education they need to succeed is one of our top priorities. We are committed to fostering an environment where employees can grow and build long-term careers with Vistar Eye Center.
Mutual respect and work-life balance are deeply ingrained in our company. We understand the importance of balancing work and your personal life. Vistar’s company culture revolves around mutual respect and acknowledging our employees’ diverse needs and commitments.
We actively foster an environment where every team member feels valued and supported, allowing them to thrive professionally and personally. Collaboration and communication are at the core of everything we do, ensuring that our employees can rely on each other for assistance, guidance, and encouragement. Together, we can continue to foster a culture that nurtures teamwork, trust, and patient-first care.
See How Far You’ll Go With Vistar Eye Center
We’re more than just an eye care center. Vistar Eye Center is a family of dedicated professionals passionate about providing our patients with best-in-class service. Our commitment to excellence is reflected in our staff members, who are equipped with the skills and knowledge to provide comprehensive eye care to preserve, restore, and enhance quality of life.
Join the Vistar Eye Center team and embark on a fulfilling career. Together, we can continue to shape the future of eye care and create a lasting impact in our communities.